Accessibility Standards for Customer Service
All Board facilities provide services that respect
the independence and dignity of people with disabilities and offer
services that include the use of assistive devices.
Procedures
The Board will welcome all members of the school and broader
community to our facilities by committing our staff and volunteers
to providing services that respect the independence and dignity of
people with disabilities. Such services incorporate measures that
include but are not limited to the use of assistive devices. Learn More
The Board will welcome all members of the school and broader
community to our facilities by committing our staff and volunteers
to providing services that respect the independence and dignity of
people with disabilities, such service to incorporate measures that
include but are not limited to the use of service animals. Learn More
The Board will welcome all members of the school and broader
community to our facilities by committing our staff and volunteers
to providing services that respect the independence and dignity of
people with disabilities, such service to incorporate measures that
include but are not limited to the use of support persons. Learn More
When services that are normally provided to a person with a
disability are temporarily unavailable such as access to an
elevator, a disruption of service notice will be posted at the site
and on the Board's website. Learn More
The Board will monitor the effectiveness of implementation of
the Accessible Customer Service Standard through a process for
receiving and responding to feedback. Information about the
feedback process will be readily available to the public and will
allow people with disabilities to provide feedback using a number
of methods.
The Board will create a feedback process that will review the
implementation of this policy with the Board's various constituency
groups. Examples include but are not limited to Special Education
Advisory Committee (SEAC), Teacher Federations*, Employee unions*,
citizens' groups. Methods would include electronic means such as
websites. Learn More
(*Note: Consultation relates to membership of these groups as
providers of Accessible Customer Service.)
Feedback
The NPSCDSB is committed to ensuring that its services meet
optimum standards of accessibility for people with disabilities
using the facilities and services of the Board. Comments on our
services regarding how well those expectations are being met are
welcome and appreciated.
Feedback regarding the way the NPSCDSB provides services to
people with disabilities can be made by email, in writing or
verbally.
All feedback will be directed to your local school or accessibility@npsc.ca
Response to your feedback will be provided by direct response to
the individual.
Thank you.
